Services

Computer Repair Services & Support

Network setups, troubleshooting and repair for both PC and Macs

PC New Horizons, located in Mount Vernon, WA is committed to providing the highest level of technical service, world-class customer support, affordable prices, and the fastest turnaround time.

We offer a wide range of Professional IT Services and our most common services are hourly or flat rate services. A one-hour minimum required for Remote Desktop Support, Shop Repair, and Onsite Services.

» Remote Desktop Support——————–> Online
» Computer Shop Repair———————–> You come to us
» On-Site Repair Services———————-> We come to you

About Our OnSite Services (we come to you)

OnSite services are offered with a one-hour minimum requirement and thereafter we billed in increments of 15 minutes or more. Most appointments are made within 24 hours or less. Call us to schedule an appointment ahead to better serve you.

Travel time fees apply outside the areas of Mount Vernon and Burlington starting at $20 dollars an hour round trip.

If for some reason you need to cancel our appointment, please call us 24 hours ahead to avoid a $20 dollar cancellation fee.

We do not recommend performing a Spyware & Virus Removal service at an Onsite visit. The process for cleaning your system is very time consuming and not cost effective. We strongly recommend bringing the infected system to our repair shop for best results.

To learn more about our ONSITE SERVICES click any link below:

onsite

Onsite Travel Time – System Pickup & Dropoff – $20 +tax, hourly

Outside of our local areas of MT Vernon & Burlington we charge a $20 dollar flat rate fee if round trip is less than an hour, however after the first hour we bill in increments of fifteen minutes. For example our starting point is in College Way Mount Vernon and our OnSite customer resides in Everett will according to Google Maps that is 35.6 miles and 37 minutes. Based on our calculations the travel time fee would be an hour and fourteen minutes and the fee would be $25 dollars + tax.

Travel Time Table & Fees
* 1st 60 minutes or less = $20 than right after we bill in increments of 15 minutes
* 15 Minutes = $5
* 30 Minutes = $10
* 45 Minutes = $15
* 60 Minutes = $20

Onsite Repair – $70 +tax, hourly

Having technical challenges at home or in the office? Our OnSite hourly rate starts at $70 dollars an hour + Tax. Most appointments are answered within 24 hours or less. An OnSite service will take care of most customers challenges with the exception of Spyware & Virus Removal. Reason why is because we run many tools that require lengthy scans to get rid of all your unwanted threats and even on a fast computer this can take many hours. In order to have Spyware & Virus Removal performed properly, please bring your computer to our shop.

Wireless Network Setup – $149.99, flat rate +tax

Our OnSite technician will come to your home or business to install, configure, and secure a brand new wireless router. We work only with the best brands such as: Linksys, Netgear, D-Link & Belkin.

This service requires a high-speed internet service such as DSL high speed, Cable high speed, Clearwire high-speed or Dish high-speed internet. In order for the wireless network to work, you must already have installed or have purchased a wireless network card for either your desktop or laptop. For more information feel free to contact us.

Service Description
* Installation of a brand new wireless router
* Configuration of wireless router
* Securing wireless router
* Firmware Upgraded
* Adding up to 3 computer to your wireless network
* Sharing one printer on the network
* Will setup up t 3 Shares on the network
* Customer is provided with 30 minutes of training
* Wireless Network documentation is provided for your records

Wireless Network Security – $59.99, flat rate +tax

A wireless network security service is the best service for existing wireless networks that might be unsecured. Statistics show that a large percentage of wireless users have unsecured networks. You wouldn’t leave the front door of your home open if you knew the risk involved. Same idea for wireless networks.

Service Description
* Firmware Upgrade
* Full system checkup
* Installation of the latest security
* Will add up to 3 wireless Pc’s to your wireless Network

New System Setup – $149.99, flat rate +tax

If the time has come to replace your old computer system, then our new system setup is the perfect service. Through this service, we take the time to remove your old system and setup the new one while answering all your questions.

Service Details
* Free recycle of old system
* Wiring assortment
* Properly connection of components
* Configuration of new Pc
* Personal or Business Data Transfer does not include programs
* Installation of Freeware Tools & Programs

PC Wiring Assortment – $59.99 +tax

Do you have a mess of wires surrounding your desk? How about hiring a Pro to sort out that mess for you? Not only will your office look much neater, but your wiring will be much better organized.


Computer Service Basics at PC New Horizons

All services feature:
* Free Diagnostics 24 hours or less
* Onsite Service appointments 24 hrs or less
* No service is performed unless authorized
* Turn around time 48 to 72 hours or less
* Customers are updated daily
* Spyware & Virus Removal could take longer
Before we get started, you must :
» Back-Up Data Prior to Service
» Complete and Sign Service Authorization Form
» Provide Windows Login Credentials
» Provide Original Software
» Provide Power Adapter for Laptop
» Provide Proprietary Power Adapter, if any

Discounts & Savings

Discounts apply only towards the total of your service, they cannot be applied towards parts or travel time.

* New Customers 10% Off
* Students 10% Off (With Id)
* Military Personal 10% Off (With Id)
* Seniors 65 & Older 15% Off (With Id)

To learn more about our SHOP SERVICES click any link below:

services

System pick-up and drop-off within city limits of Mt. Vernon and Burlington

PC New Horizons will pick-up and deliver your system free of charge, only within the city limits of Mount Vernon and Burlington. You may request a free pick-up and delivery for a free diagnostics or any computer repair service of your choice.

Pick-Up Requirements
* Appointment must be made 24 Hours Prior to Pick-Up
* Form must be filled out and signed at the time of pick-up
* Signing our form means you agree to let us work on your system
* Signing our form means your agree to be financially responsible

Free Diagnostics – 24 hour turnaround or less – No charge

All Free Diagnostics are performed at our computer shop with a 24 Hour turnaround time or less. We will diagnose, and pinpoint the problem free of charge and provide you with a free estimate on the repair. Customers can either approve or decline the service for repair without any strings attached.

Computer Shop Repair – $60 per hour +tax

Professional hourly and flat rate repair services bring the challenge to us. Our turnaround time averages 48-72 hours or less, please call prior to bringing in your system if there are any questions.

Advanced Diagnostics Hardware Test – $24.99 +tax

Using advanced software tools we perform complete hardware scans for desktop and laptops. For example, if you suspect your system might be experiencing hardware problems and you need proof to confirm it this would be the perfect service to answer your doubts. We can provide the results printed on paper or e-mailed in a PDF format. Turnaround time 24 hours or less.

Spyware and Virus Removal – $79.99 +tax

Our state of the art Spyware & Virus removal tools will get rid off all the malicious activities hiding in your infected system. As part of the Spyware & Virus removal service we perform the following at no extra cost:

* Full system inspection prior to service being performed
* System cleaned with compressed air inside & out to prevent overheating
* Exterior cleaned to improve & protect physical appearance
* Spyware & Viruses removed using state of the art tools
* Windows & applications are fully updated
* Installation of security freeware tools to help prevent malicious threats
* An advanced tune-up service is performed to improve the overall performance of your system
* Free trial version installation of Norton Internet Security 2010, expires after 90 days

Advanced Tuneup – $74.99 +tax

Our advanced tune-up is the perfect service to restore your system’s performance back to what it once was. Daily use, plus the various programs we install, and lack of proper maintenance are the most common reasons why a computer system degrades over time.

* Full system inspection prior to service being performed
* Complete hardware test results when requested
* System cleaned with compressed air inside out to prevent overheating
* Removal of unnecessary files
* Bios Chip Updated
* Windows and applications fully updated
* Disk Error checking performed to fix any logical errors on the hard drive
* Hard Drive defragmentation to improve systems performance
* Windows system’s tweaks to further improve performance

Basic OS Install + Updates + Drivers and Trial Version Security Software -$64.99 +tax

Installation of Operating Systems such as Windows, Mac, Linux etc. As part of the service, we fully update Windows plus installation of the latest drivers. To return a secured system we also install a trial version of Norton Internet Security 2013 that is good for 60 days before expiring if no security software is provided.

* Full system inspection prior to service being performed
* System cleaned with compressed air inside out to prevent overheating
* Partitions killed
* Hard drive erased using sophisticated software tools
* Hard drive formatted using the NTFS file format
* Windows clean installation performed not an upgrade for best results
* Latest drivers installed for best performance and compatibility
* Installation of up to 3 applications
* Free trial version installation of Norton Internet Security 2010, expires after 90 days

Complete System Restoration without Backup – $119 +tax

This service is best for those users who do not need their data backed-up and need their system properly wiped out, OS re-installed along with programs and drivers. In addition, we will install your security program, if available, or will install a trial version of Norton Internet Security latest version good for 60 Days.

* A full inspection will be performed prior to starting any service to assess additional or potential problems
* Will Update Bios to the latest version if available
* System will be cleaned with compressed air inside out to prevent any potential overheating
* Hard Drive partition killed for best results
* Hard Drive is properly wiped out
* Hard Drive formatted to either Fat 32 or NTFS if Windows
* A clean installation of windows is performed not an upgrade for best results
* Systems latest drivers are downloaded and installed for best performance, compatibility, and reliability
* Will install applications/programs provided by customer
* Will install freeware tools to address performance and security
* Will Tweak Os & Applications to ensure best performance and reliability
* Will install any provided security software or will install a trial version of Norton Internet Security latest version god for 60 Days
* Will sit down and go over everything to make sure customer is 100% satisfied and answer any questions

Hardware Installation – $29.99 +tax

Will professionally install, upgrade, or downgrade any hardware on a PC. On a laptop, not all hardware upgrades apply so please consult with us for more information.

Software Installation – $24.99 +tax

Will professionally install, update, and make sure the program installed works correctly before the system is returned to customer. The software installation service fee applies to a single program installation. For more information please feel free to contact us.

Data Backup – $54.99 for the first 4.7GB – each DVD after is $4.99 +tax

Data backups are all saved to a DVD unless instructed otherwise by the end user. The first 4.7GB or a full DVD will be a flat rate service of $54.99 additional DVD’S will be saved at $4.99 each. If you have any questions please do not hesitate to ask us.

Down below we list the most common files or documents asked to be backed-up:
* Desktop
* My Documents
* My Pictures
* My Music
* My Favorites
* Root of C
* E-Mails
* Address Book
* Other specified areas by end user
* Financial Software, Quicken Backup File, Quick Books Company File, Microsoft Money Backup File, Etc

Data Transfer – $69.99 +tax

Your personal data (not your software programs) will be transferred between two computers. If you would like your personal software programs transferred as well you will have to purchase a separate program. Feel free to contact us if you have any questions.

Down below we list the most common files or documents asked to be transferred:
* Desktop
* My Documents
* My Pictures
* My Music
* My Favorites
* Root of C
* E-Mails
* Address Book
* Other specified areas by end user
* Financial Software, Quicken Backup File, Quick Books Company File, Microsoft Money Backup File, Etc

Data Recovery – $99.99 +tax

Using our advanced and sophisticated tools we will try to recover your data. Please be aware that there is no guarantee your data will be recovered. There are many factors that can prevent us from being able to retrieve your data but in most case data recovery is accomplished.

In the event of not being able to recover your data a fee of $49.99 will be charged instead, however if we are successful in recovering your data the original fee of $99.99 will be charged.

Wireless Network Setup – $74.99 +tax

Need your wireless router professionally setup, secured, and configured? Just bring your wireless router to us and we will take care of the technical stuff for you. How convenient being able to connect wireless around the house or office. Ranges can be anywhere from 150 Feet to 300 Feet or more. Not only will you be able to surf online but you will also be able to share files and other devices as well.

Service Description
* Firmware Upgrade = This is the latest software update that allows your wireless router to work and perform at its best
* Configuration = Allows us to change the settings in the wireless router to optimize it for best performance and reliability
* Security = Implementing the latest security method assures confidence and peace of mind that no one out there is hogging down your internet service or has access to your personal or business files

Remote Desktop Support Services – (Business customers) – $41.99 +tax

Click here to begin a remote desktop support session.

PC New Horizons now offers Professional Remote Desktop Support Services to customers and non-customers. Become our customer by registering and take advantage of the savings and many other benefits we have to offer.

What is a Remote Desktop Service?
A remote desktop service is a state of the art service offered by Pc New Horizons using a high-speed internet connection to get into your computer remotely. Using our state of the art system to connect to your computer we can diagnose, repair, tutor, or show you how to do something on your computer.

How does the service work?
Our state of the art service works very simply. In fact, in less than a minute we can begin service on your computer. You must contact us and request a service, there is a one-hour minimum service fee required to begin service. Once the payment has been processed and confirmed then we will e-mail you instructions to begin the service or we can direct you to our website over the phone where you will type the necessary credentials to begin the service.

Most Common Remote Desktop Services Offered
* Free Online Diagnostics (Up to 15 Minutes Maximum Per Incident)
* Diagnosing Computer Problems
* Remote Hourly Services
* Remote Tutoring
* Flat Rate Remote Services
* Remote Teaching
* Remotely Installation Of Software
* Remotely Configuration/Setup Of Devices (Printers, Scanners, Wired/Wireless Routers Etc)

System Requirements
“Attention” Java is needed in order for our service to work properly on your Windows or Mac system. If you don’t have it installed please download Java using the link down below for your convenience. Having problems installing Java in your system please give us a call and we would be glad to assist you.

“Click here to download Java if not installed prior to beginning a Remote Desktop Service”

* Windows® XP, Server 2003, Vista or later; or Mac OS® X 10.4 or later (no other operating systems are supported at this time)
* Internet Explorer®, Netscape® Navigator 4.0 or later, Mozilla® Firefox® 1.0 or later or Safari™ 1.3 or later
* The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
* Minimum of Pentium 300 with 64 MB of RAM (recommended)
* A stable 56k or better Internet connection (recommended)

Remote Desktop Support Services – (Home users) – $30.00 +tax

Click here to begin a remote desktop support session.

PC New Horizons now offers Professional Remote Desktop Support Services to customers and non-customers. Become our customer by registering and take advantage of the savings and many other benefits we have to offer.

What is a Remote Desktop Service?
A remote desktop service is a state of the art service offered by Pc New Horizons using a high-speed internet connection to get into your computer remotely. Using our state of the art system to connect to your computer we can diagnose, repair, tutor, or show you how to do something on your computer.

How does the service work?
Our state of the art service works very simply. In fact, in less than a minute we can begin service on your computer. You must contact us and request a service, there is a one-hour minimum service fee required to begin service. Once the payment has been processed and confirmed then we will e-mail you instructions to begin the service or we can direct you to our website over the phone where you will type the necessary credentials to begin the service.

Most Common Remote Desktop Services Offered
* Free Online Diagnostics (Up to 15 Minutes Maximum Per Incident)
* Diagnosing Computer Problems
* Remote Hourly Services
* Remote Tutoring
* Flat Rate Remote Services
* Remote Teaching
* Remotely Installation Of Software
* Remotely Configuration/Setup Of Devices (Printers, Scanners, Wired/Wireless Routers Etc)

System Requirements
“Attention” Java is needed in order for our service to work properly on your Windows or Mac system. If you don’t have it installed please download Java using the link down below for your convenience. Having problems installing Java in your system please give us a call and we would be glad to assist you.

“Click here to download Java if not installed prior to beginning a Remote Desktop Service”

* Windows® XP, Server 2003, Vista or later; or Mac OS® X 10.4 or later (no other operating systems are supported at this time)
* Internet Explorer®, Netscape® Navigator 4.0 or later, Mozilla® Firefox® 1.0 or later or Safari™ 1.3 or later
* The ability to make direct outgoing TCP connections or availability of an HTTP proxy or a SOCKS server
* Minimum of Pentium 300 with 64 MB of RAM (recommended)
* A stable 56k or better Internet connection (recommended)